Shipping and Returns Policy
At Tri Hard Sports, we want you to be completely satisfied with your purchase. If you're not happy with a product, please read our shipping and returns policy below.
1. Damages and Issues
If you receive a damaged or defective product, please let us know within 7 days of receiving your order. To initiate a return or exchange, follow these steps:
- Send us an email at trihardsports.ms@gmail.com with your order number and a description of the issue.
- Include photos of the damaged item to help us assess the situation.
2. Return Exceptions
Some items may not be eligible for return, including:
- Non-returnable Items: Certain products, such as personalized items or clearance items, cannot be returned.
- Return Limitations: Items must be in their original condition, unused, and in the original packaging. Returns that do not meet these criteria will not be accepted.
3. Exchanges and Refunds
- Exchanges: If you wish to exchange an item for a different size or color, please contact us within 14 days of receiving your order. We will guide you through the exchange process.
- Refunds: Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within a certain number of days, depending on your bank.
4. Contact Information
For any questions or concerns regarding your order, please contact us:
Key Takeaways
- Clearly outline the process for reporting damages and issues.
- Specify exceptions to returns to manage customer expectations.
- Detail the process for exchanges and refunds to ensure transparency.
- Provide clear contact information for customer inquiries.